Frequently Asked Questions
Find more information here about shipping and delivery; materials and quality; brand design and inspiration; orders, returns and exchanges. If you still have questions, contact us.
Shipping and Delivery
Does Vangloria ship worldwide?
Currently, we ship exclusively to Portugal (Mainland and Islands) and the European Union. All orders are dispatched in premium packaging and include a tracking code.
What is the delivery time to Portugal?
The delivery time for mainland Portugal is usually 3 to 5 working days after payment confirmation. For the Islands and the European Union, the shipping period varies between 5 to 15 working days, depending on the final destination.
Is the packaging suitable for a gift?
All Vanglória jewellery is sent in premium packaging: a rigid matte box, tissue paper, brand card and postcard, and a gift bag.
Materials and Quality
What is 925 silver?
925 silver – also called sterling silver or assay silver – contains 92.5% pure silver and 7.5% other metals (usually copper), which gives it the necessary resistance for jewellery. It is the international reference standard for quality silver jewellery
What does it mean to have a Mint Manufacturer's Mark?
The Manufacturer's Hallmark from the INCM (Portuguese Mint and Official Printing Office) Assay Office is the official Portuguese certification that guarantees the metal's composition and the manufacturer's identity, serving as legal confirmation of the piece's authenticity. Vangloria has held this hallmark since 2014.
How to care for my 925 sterling silver jewelry?
To maintain your 925 silver, avoid contact with chemical products (perfumes, creams, cleaning products) and remove jewellery before swimming. Store in a dry, dark place, ideally in the original box. When necessary, clean with a soft microfiber cloth.
Design and Inspiration
What is the Golden Ratio and how is it applied to Vangloria jewelry?
The golden ratio — φ (phi), approximately 1.618 — is a mathematical relationship that has appeared in nature, architecture, and art since antiquity. At Vangloria, this proportion is used as a design structure: the dimensions, curvatures, and proportions of the pieces obey the golden number, making each jewel mathematically harmonious.
What is the connection between the Fibonacci spiral and the Nautilus collection?
The logarithmic spiral of the nautilus is one of the most perfect manifestations of the Fibonacci sequence in nature. Each chamber of the shell grows according to the golden ratio. Vangloria's Nautilus collection takes direct inspiration from this shape — the spiral as both a visual and mathematical language.
Orders and Returns
Is it possible to order a customized piece?
Yes, we do customisations based on our designs, such as size adjustments, altering chain length, or adjusting rings. Please contact us via the form or by email to receive a personalised quote.
What is your returns policy?
You have 15 business days, from the date of receipt, to exchange any item for one of equal or greater value. The item must be in perfect condition and in its original packaging.
Exchanges are not possible for personalized items or items purchased on sale.
Vangloria Jewelry Design does not accept returns.
Can't find the answer to your question?
Contact us and we will clarify it as soon as possible.